Frequently asked questions
What people ask us most before starting a project.
What does Audiolane do?
We design, sell and install professional sound systems for hotels, beach clubs, restaurants, residences, museums and venues, and provide maintenance and after-sales support.
Where do you work?
We are based in Tulum. We work across the whole Mexican Caribbean and in Belize. We also consider specific projects in other cities, such as Mexico City.
Do you rent audio equipment?
No. We focus on permanent systems: design, sales and installation.
Are you an authorized distributor?
Yes. We are an authorized Mexican Caribbean distributor for more than 50 brands, including JBL, QSC, Nexo, K-array, Allen & Heath, Midas, Shure and Sennheiser.
How do I request a quote?
Message us on WhatsApp at +52 984 184 5396 with the city, the type of space and, if you have them, drawings or photos.
Do you work in English?
Yes. We work and deliver documentation in both English and Spanish.
Do you handle emergencies?
Yes. In the Tulum area we provide same-day emergency service. Message us on WhatsApp at +52 984 184 5396 and we will tell you when we can be there.
Can you design on top of my architect's drawings?
Yes. We work from architectural plans and deliver placements, conduit runs and electrical loads so construction leaves everything ready before installation.
Do I have to buy the equipment from you?
No. The design is a standalone deliverable. Most clients also have us supply and install so one team is accountable.
What do you need to quote the design?
Drawings or photos of the space, how it will be used, and the city. With that we estimate scope and timeline over WhatsApp.
Do you sell equipment without installation?
Yes. We sell to integrators, DJs, venues and end clients, with technical advice on what to choose.
How does warranty work?
Warranty is the manufacturer's, and we handle it locally as distributors.
Do you install in venues that are already operating?
Yes. We phase the installation and work around opening hours.
Can you integrate equipment I already own?
Yes, if it is in good condition. We assess it during the site visit and tell you what is worth keeping.
How long does an installation take?
It depends on scale: days for a restaurant, several weeks for a large hotel or beach club.
Can you help if I already have noise complaints?
Yes. We measure the problem and combine system adjustments, directivity, level limiting and treatment to reduce the nuisance without losing atmosphere.
Do you work with architects and interior designers?
Yes. Integrating acoustics into the design is better than fixing it at the end.
Do you maintain systems you did not install?
Yes. We start with a system assessment and then propose a plan.
How often should coastal systems be serviced?
It depends on exposure. We set the schedule during the assessment based on environment and use.
Is training included with installation?
Every installation includes a handover session. Additional training is quoted separately.
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